Privacy Policy

Introduction

Special Work and Technology Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, whether through our website, services, or otherwise. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other relevant global regulations.

Data Controller and Contact Information

Special Work and Technology Ltd

For data protection queries, you can contact our Data Protection Officer at mfisher@sw-at.com.

Why have a privacy policy?

Information that identifies or can be used to identify a living individual is known as “personal data.” All organisations processing personal data must do so fairly, lawfully and in accordance with applicable data protection law. This includes the obligation for us to tell you how we will use your personal data. We treat all our legal obligations seriously and take all steps necessary to ensure compliance when storing and processing your personal data.

Scope of this Privacy Policy

This Privacy Policy applies to:

• Consultancy Services: Advisory and professional IT services provided to clients.
• Bespoke Software Development: Creation of custom software solutions.
• Hosting Services: Provision of infrastructure and environments for hosting digital solutions.
• Managed Software as a Service (MSaaS): Management and delivery of software applications and platforms.

What Data We Collect

We may collect the following types of personal data, depending on the interaction:

• Identity Data: Name, title, company name, username, or similar identifiers.
• Contact Data: Email address, phone numbers, billing addresses, and delivery addresses.
• Technical Data: IP address, browser type, device information, and log-in details.
• Usage Data: Information about how you use our website and services.
• Marketing Data: Preferences for receiving marketing communications.

How We Collect Data

We collect personal data in the following ways:

• Direct Interactions: When you contact us, fill out forms, or use our services.
• Automated Technologies: Cookies, server logs, and analytics tracking on our website.
• Third Parties: Business partners, subcontractors, and publicly available sources.

How We Use Your Data

We process your personal data for the following purposes:

• To deliver consultancy, development, hosting, and MSaaS services.
• To manage contracts and payments.
• To provide technical support and improve our services.
• To communicate with you about service updates or offers.
• To comply with legal and regulatory requirements.

The lawful bases for processing your data include:

• Performance of a contract.
• Legitimate interests.
• Compliance with legal obligations.
• Consent (where explicitly provided).

Sharing Your Data

We do not sell your data. However, we may share your information with:

• Service Providers: Cloud providers, data processors, and subcontractors for delivering services.
• Legal and Regulatory Bodies: When required to comply with the law.
• International Transfers: If data is transferred outside the UK or EEA, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs).

International Data Transfers

Our websites are hosted in the UK, allowing access to your personal information by us or our service providers outside the EEA. If you reside in the EEA, this may involve transfers to jurisdictions with varying levels of data protection. We ensure that all international data transfers comply with applicable laws. Transfers may occur to countries recognized as providing adequate protection for personal data. For transfers to non-adequate jurisdictions, we use approved Standard Contractual Clauses. For further details or copies of these safeguards, please contact us.

• Transfers Outside the EEA

  SWAT primarily stores data within the EEA but may transfer data to entities outside the EEA in compliance with data protection laws. Transfers are conducted under legal mechanisms such as adequacy decisions by the European Commission, standard contractual clauses, binding corporate rules, or other approved safeguards.

  For non-adequate jurisdictions, SWAT uses standard contractual clauses and ensures appropriate safeguards are in place. Sub-processors and third-party service providers involved in data transfers also adhere to these safeguards. Detailed and accessible documentation about these mechanisms is provided to affected individuals, ensuring clarity and transparency.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of sensitive data.
• Regular system monitoring and security audits.
• Access controls and staff training on data protection.

Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Rectify inaccurate or incomplete data.
• Erasure: Request deletion of data where no longer necessary.
• Restriction: Limit the processing of your data.
• Data Portability: Receive a copy of your data in a structured format.
• Objection: Object to data processing based on legitimate interests.
• Withdraw Consent: Revoke consent at any time, where applicable.

To exercise your rights, contact us at info@sw-at.com.

Cookies

We use cookies to enhance your experience on our website. For more information, see our Cookie Policy.

Complaints

If you believe your data protection rights have been breached, you may file a complaint with the UK Information Commissioner’s Office (ICO) via www.ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website, and significant changes will be communicated to you.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at: