Maintenance & Support Services

Behind Every Stable System Is a Strong Support Team.

Keep your digital solutions running smoothly with SWAT’s comprehensive Maintenance & Support Services. Whether it’s a custom solution we’ve developed or a third-party system, our expert team ensures maximum uptime, reliability, and continuous optimization so that your business can focus on innovation, not interruptions.

Key Features of Our Maintenance & Support Services

Integrated Service Delivery

Our support integrates seamlessly with your internal processes to ensure continuity and compliance.

  • Fully Aligned with Client Ecosystem Integrated with your ticketing, SLA, change management, and PMO processes
  • Dual-Shore Delivery Model UK-based coordination for communication and governance; India-based execution for efficiency and scalability
  • Scalable Resourcing Expand or reduce support capacity based on project load or seasonal demand
Real-Time Transparency & Tracking

Know exactly how your support resources are performing with full operational visibility.

  • Usage Dashboards Up-to-the-minute reporting on task status, resource allocation, and forecasts
  • Performance Insights Visibility into support volumes, turnaround times, and bottlenecks
  • Forecasting Tools Plan ahead with real-time insights into resource utilization
End-to-End System Support

We provide flexible, scalable support tailored to your business needs, covering both SWAT-built and third-party platforms.

  • Ongoing Maintenance Proactive issue resolution, performance tuning, and bug fixes
  • Third-Party System Support We’re equipped to manage systems outside the SWAT ecosystem
  • Flexible Engagements From daily support to long-term retainers, we adapt to your needs
CuroVindi.co Ticketing & Support Portal

Our proprietary CuroVindi.co platform will offer a dedicated ticketing system for tracking support requests, issue resolution, and team performance.

  • Centralized Support Hub Submit, monitor, and manage all support tickets in one place
  • Demo Access A preview of our ticketing experience will be made available for prospective clients

Engagements Model

  • Retainer-Based Support (Managed Services Model)

    Reliable, Ongoing Support That Scales with You

    Our Retainer-Based engagement model is designed for organizations that need consistent, dependable maintenance and support. Under a fixed monthly or annual plan, we become an extension of your team—ensuring your systems run smoothly, securely, and without disruption.

    Ideal for:

    Enterprises seeking predictable support with clearly defined service levels and guaranteed response times. Whether you're maintaining business-critical platforms or scaling operations across regions, our managed services keep you covered—consistently and proactively.

    What You Get:
    • Clearly defined scope and SLAs for peace of mind
    • 24/7 or business-hours support tailored to your needs
    • A dedicated support team or point of contact
    • Regular reports on performance, usage, and KPIs
    • Fixed-cost structure for easy budget planning

    Get in Touch to explore a tailored support plan.

Why Partner with SWAT?

Our proven mix of people, process, tools, and expertise ensures:

  • Deep Technical Expertise Skilled in handling both legacy systems and cutting-edge technologies
  • Embedded Expertise We integrate into your workflows and act as an extension of your in-house team
  • Integrated Approach Support that aligns with your operations, not disrupts them
  • Scalable Agility Rapidly adjust resource levels to match campaign and operations demands.
  • Transparent Operations Enjoy up-to-the-minute visibility into tasks, utilization, and performance.
  • Holistic Service Whether web content, data agility, or systems support, we deliver end-to-end managed solutions.
  • Proactive Partnership We don’t just fix issues—we anticipate and prevent them
Reliable Support - So You Can Focus on What Matters

We take care of your system maintenance and support needs, minimizing downtime and maximizing performance so your team can concentrate on driving business forward.